To help us in bringing this matter to an in depth, you need to provide us with a good reasons why you might be rejecting the response

To help us in bringing this matter to an in depth, you need to provide us with a good reasons why you might be rejecting the response

11 total complaints in the past 36 months

of these, 0 complaints had been closed in last one year

11 Complaints

  • All Complaints
  • Issue Fixed
  • Grievance Answered
  • Issue Unresolved
  • Grievance Unanswered
  • Better Business Bureau Struggling To Find Company
  • Complaint Type – Billing/Collection Dilemmas
  • Complaint Type – Difficulties With Product/Service
  • Newest
  • Issue Status
  • Issue Kind

If no explanation is gotten your problem are going to be closed as Answered

I will be rejecting this reaction because:

$2400). This provider although appears to be having company problems with ****** **, didn’t come near to upholding their agreement they joined me personally in up on.


Customer signed up for our system, having to pay $348.23 monthly on debt totaling $2995.55. We’d talked to client on 07/31/2017 to welcome Mr. ****, to your system. At that moment, he claimed that his papers had been provided for our intake group, nevertheless, we had never gotten them. We talked to client on a few occasions in relation to re re payment changes and updates on account. As consumers make deposit to their escrow account, ****** has fees that are monthly permits us to produce our costs as re payments are gotten. On January 22, 2018, my customer support representative contacted him for the upgrade on account. We attempted to advise him, that individuals never received documents of POA and CD types. On February twenty-first, we finally received the documents and surely could negotiate on his loans. We reached settlements, nonetheless, both loans validated more than enrolled. See Below:

02/26/18 09:41 My Reply to below:

Only at that tine I wish to provide $762.61 to be in the below referenced account. Please advise if this can do the job. I will provide this in a swelling amount with all the payment due immediately. The customer is desperate to understand this settled asap. Many thanks ahead of time for the assistance about this account. ****** ****

** ***** accepted the offer.

On March 1, 2018, our 3rd party banking agency, ****** ****** ********* closed away all escrow reports. Unfortuitously, we try not to guarantee time-frames on settlements, because it takes some time to create a customers account. Do in order to ****** ******* ********* closing , thus making impractical to further focus on any customers behalf. We did stated to Mr. **** that individuals will make plans for settlements on their loan providers. We did advise Mr. **** that our system just isn’t built to stop interest along with his accounts interest that is accrue, for which, loan providers recommended he should of been conscious of and taken that under consideration. Mr **** did confirm which he ended up being conscious that our system would not stop that from occurring. See Below communication with loan providers:

03/01/18 11:18 Contacted ******* ********* @ ***** ********- Balance $3522.99 , Settle offer- $1626.00 staying major balance, 6 re payments made. We offered 1,233.00 (35%). They may be able perhaps maybe not go that low, they might frequently be satisfied with 50% nonetheless they shall use the remaining principal that will be 1626.00. No re re payments since July 21, 2017. Costs and interest accrue day-to-day into the quantity of .76575. Spoke with Stacey for follow through.

03/01/18 11:31 My email to ** ***** Below:

I simply desired to follow-up on an offer for settlement in regards to the above referenced customer. I am able to provide $762. 61 in a swelling amount. Please advise if this may meet your needs. Your client is desperate to fully grasp this fixed and he has got no future payments to arrive. Please advise if this can meet your needs. Many thanks in advance for the assistance.

03/01/18 13:15 ** ***** Principal Bal $750.00 final repayment in July, bal in those days ended up being $786.11, 6 dollars each day interest stated in consumers agreement. Loan is known as a Long Term Loan, when loan reaches Collections charges and interest end and it also had been provided for collections in nov 2017.00

03/01/18 16:11 Left message when it comes to 2 settlements ** ***** consented to $762.61 and ******* ********* encourage $1626.00. Told him to give us a call and tell us exactly exactly what he agrees to therefore we can setup settlements for him to cover straight.

03/01/18 16:12 Reply from ** ***** Below:

Provide accepted, please deliver settlement page.

******* **** | Support Specialist Supervisor

03/01/18 16:19 cid payment provides

** ***** (Speedy Cash)- Settlement offer for $762.61 in lump sum payment.

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